Privacy Policy

1. Introduction

stratos aiyd is committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or engaging our services, you agree to the practices described in this policy. If you do not agree with our policies, please do not use our website or services.

This policy complies with Singapore's Personal Data Protection Act (PDPA) and other applicable data protection regulations.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Contact us through forms or email
• Request information about our services
• Engage our professional services
• Subscribe to communications

Personal information may include:

• Name and professional title
• Email address
• Phone number
• Company name and address
• Business requirements and preferences

2.2 Technical Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring websites

2.3 Cookie Data

We use cookies and similar tracking technologies. Please see our Cookie Policy for detailed information.

3. How We Use Your Information

We process your personal data for the following purposes:

3.1 Service Delivery

• Responding to inquiries and providing information
• Delivering professional AI integration services
• Managing client relationships and projects
• Processing payments and maintaining records

3.2 Communication

• Sending service updates and notifications
• Providing technical support
• Marketing communications (with consent)
• Newsletter distribution (opt-in basis)

3.3 Website Improvement

• Analyzing website usage and performance
• Improving user experience
• Developing new features and services
• Conducting research and analytics

3.4 Legal Compliance

• Complying with legal obligations
• Preventing fraud and security threats
• Protecting our legal rights
• Resolving disputes

4. Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit consent for specific processing activities
• Contract: Processing is necessary to fulfill our service agreements
• Legitimate Interest: Processing is necessary for our business operations while respecting your rights
• Legal Obligation: Processing is required to comply with Singapore laws and regulations

5. Data Sharing and Disclosure

We may share your personal data with:

5.1 Service Providers

Third-party vendors who assist with:

• Website hosting and maintenance
• Analytics and performance monitoring
• Email communications
• Payment processing

5.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement comprehensive security measures to protect your personal data:

• Encryption: Data in transit and at rest is encrypted using industry-standard protocols
• Access Controls: Strict access permissions limit data access to authorized personnel only
• Security Monitoring: Continuous monitoring for security threats and vulnerabilities
• Incident Response: Procedures for responding to security breaches within 72 hours
• Regular Audits: Periodic security assessments and compliance reviews
• Staff Training: Regular training on data protection and security practices

While we strive to protect your personal data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but maintain rigorous safeguards.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Inquiries: 3 years from last contact
• Service Records: 5 years after service completion
• Financial Records: 7 years (legal requirement)
• Marketing Data: Until consent is withdrawn

After the retention period expires, we securely delete or anonymize your personal data.

8. Your Rights

Under Singapore's PDPA and other applicable laws, you have the right to:

• Access: Request copies of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing at any time
• Lodge Complaints: File complaints with the Personal Data Protection Commission Singapore

To exercise these rights, contact us at [email protected]

9. International Data Transfers

Your personal data is primarily processed and stored in Singapore. If data is transferred internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for intra-group transfers

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our services are designed for businesses and professional audiences. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through:

• Prominent notice on our website
• Email notification to registered users
• Updated "Last Updated" date at the top of this policy

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days as required by the Personal Data Protection Act.